Client is one of the leaders in the chemical industry with nationwide product coverage through a series of private and public terminals. Their business has grown significantly and become inefficient. They needed to determine how to improve their efficiency with both assets and personnel.
Services Provided
- Gathered baseline data and analyzed key process components
- Prioritized list of high impact short and long term improvement opportunities
- PLG Consulting facilitated a cross functional team comprised of people involved in the order fulfillment process. Current onsite order fulfillment process flows were created at a detailed level
- The teams then proceeded to map the “ideal” or “perfect” process and then moved on to design the “to be” process
- Identified inefficiencies and pain points during the process in addition to the root cause of the reasons
- Established cross functional improvement teams to address the improvement opportunities
Results
- Company came away with specific and measurable improvement opportunities categorized by ease of implementation, business impact and difficulty of implementation
- Company adopted recommended process flows at a detailed level and realized process improvements
